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FAQ’s

FAQ’s

1. What are your opening hours?

2. What do you repair?

3. Do you charge for inspecting/checking a motor for a fault?

4. I have an urgent breakdown! How quickly can you repair my motor?

5. I have a fault on my machine/application, but I am not sure if it is a motor or drive failure. Can you investigate this fault?

6. I want a new motor. If you do not have it in stock, how quickly can I receive this motor?

7. I want a new product from a particular manufacturer, can you supply this?

 

[1] What are your opening hours?

Our general opening hours are 8am to 5pm Monday – Friday, and 8am – 12pm Saturday.

We are, however, dedicated to provide our services and support for any unexpected machine, application or component failures.

Therefore, should you have a breakdown or any urgent requirements, we are available on a 24 hour | 7 days a week, emergency service.

Please contact us on +44 (0) 116 276 8686 and one of our Engineers will be able to help you immediately.

 


[2] What do you repair?

Our expertise enables us to offer a wide range of repair services for a number of industries.

Our Workshop facilities allows us to carry out mechanical overhauls, rewinds and other repair of any AC / DC Motors, as well as repairs of other components such as Control Cards, Inverters, HMI’s, PLC’s and Servo Drives. Some of these include:

  • Servo Motor rewinds, repair and assembly
  • Encoder/Resolver alignment and feedback testing
  • Spindle Motor rewinds, repair and assembly
  • Repair and overhaul of Single and Three-phase AC Motors
  • Repair and overhaul of DC Motors
  • Repair and overhaul of Pump Motors
  • Repair and overhaul of Gearboxes
  • Repair and overhaul of Linear Scales/Encoders
  • Electronic repairs of Control Cards
  • Electronic repairs of Inverters
  • Electronic repairs of HMI’s
  • Electronic repairs of PLC’s
  • Electronic repairs of Servo Drives
  • Any many more…

Occasionally, it your unit may be beyond economical repair and, therefore, it would be more cost effective to replace this either for a new or refurbished unit. We offer service exchanges or outright sales of replacements to ensure that your needs are met, to get you back up and running as quickly as possible.

 


[3] Do you charge for inspecting/checking a motor for a fault?

We will be happy to provide a free quotation, however, it is difficult to quote a repair without the motor. Initially, we would check the motor electrically and mechanically, and then advise you of what is required along with the cost of repair. Once you have accepted the quote, we will proceed with the repairs.

 


[4] I have an urgent breakdown! How quickly can you repair my motor?

The sooner you can get your motor to us, the quicker we can advise of the turnaround. Occasionally, it may be more efficent and cost effective to replace your motor with a replacement unit. We have a wide-range of new and refurbished units and, therefore, can offer immediate replacements of most motors.

We offer a free delivery and collection service, so please let us know and we can arrange for your motor to be collected.

 


[5] I have a fault on my machine/application, but I am not sure if it is a motor or drive failure. Can you investigate this fault?

Yes! Our highly skilled engineers have vast experience in fault finding and are specifically trained to identify any component failure, in the shortest time possible, to get your machine back up and running.

Our aim is to minimise the adverse impact on your business by offering our reliable and knowledgable engineers, who can provide on-site support and resolve any electrical or mechanical issues.

 


[6] I want a new motor. If you do not have it in stock, how quickly can I receive this motor?

It all depends on the manufacturer’s lead time. We are authorised distributors of Brook Crompton, Control Techniques, Electramo, Grundfos, Leroy Somer and Procon products. Therefore, not only will we be able to source these products, but we will also offer you a competitive price.

In addition to the above, we also have accounts with the majority of the manufacturers in this industry. Please feel free to enquire about price and delivery, if you have any specific requirements.

 


[7] I want a new product from a particular manufacturer, can you supply this?

We are Official Distributors of some of world’s leading manufacturers such as Brook Crompton, Control Techniques, Electramo, Leroy Somer and Mitsubishi.

We are also registered resellers of  Grundfos, Omron and Sprint Electric products, but can also source items from a range of other quality manufacturers.  To discuss your requirements, contact us on +44 (0) 116 276 8686.

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